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Buy Lollies in Bulk and Save! Free postage orders over $120 (VIC, NSW, ACT, TAS, QLD Only)
Buy Lollies in Bulk and Save! Bulk Orders are perfect for Kids Parties, Birthday Parties, Candy Buffets, Weddings, Office Functions or Presents for Kids.

Shipping & Returns Policy

HANDLING TIME

We aim to process your order within 3 business days (Monday - Friday) after payment.

Once shipped our shipping provider Sendle, Australia Post (Couriers Please/Aramex) will deliver your order to your nominated address. Due to the current circumstances surrounding COVID-19 delays may occur.

PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT

We do not refund for incorrect shipping address, If your parcel is returned to us due to a failed delivery attempt we will contact you to allow you to pay a re-delivery fee to the correct address. 

Pre-ordered items will be shipped out on the date advised in description prior to checkout.

Shipping is available Australia wide only.

PRODUCT OUT OF STOCK

We will try our best to ensure that the goods you order are supplied to you, there may be times when stock is unavailable. This may be due to the product ordered being out of stock, or your order may be higher than our stock holding including lines marked for deletion. 

If we are unable to fulfil your order, you will be contacted to advise of the short delivery, or offered a substitute product. 

 

The Candy Cave is not responsible and cannot provide refunds for delays outside our control including inclement weather conditions, natural disasters or delivery carrier delays outside of our control.

Please note that there is no refunds for melted products – see our Hot Weather Shipping policy.

 

RETURNS

  • If you have ordered the wrong size. flavour or item, we will accept it back for an exchange only, we do not refund for change of mind.

  • Please contact us if you wish to exchange an item.

  • When returning an item, please package the item into suitable packaging and include a self-addressed, pre-paid satchel for the replacement item. 

  • Buyer is responsible for all return postage costs.

REFUNDS

  • If you change your mind, the item is not wanted or is the wrong size or flavour, we offer an exchange or a credit voucher.

  • To obtain an exchange or credit the item must be in exactly the same condition as when sold with tags and packaging.

  • Items that are covered by a warranty or repair policy will be repaired or replaced.

  • We offer a full refund, exchange or credit on any item purchased that is faulty, damaged or is not as advertised.

  • No refund, exchange or credit on any sale item.

  • No returns accepted if you do not like the taste or flavour of any food or drink item.

HOT WEATHER

  • There will be delays in shipping some products on days when the temperature is over 30 degrees.

  • If you decide to order chocolate products in the summer months, we will pack them with heat protective foil, however we cannot guarantee that some heat damage may occur. You order these products at your own risk.

  • Refunds or replacements will not be offered for heat damaged products.

  • If you are not willing to accept this risk, please don’t order chocolate products during the summer months.